Frequently Asked Questions
Everything you need to know about your Atelier KAI experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request.
Are your garments true to size?
Our collections follow standard international sizing. We recommend checking the detailed size guide located on each product page for specific measurements.
What payment methods do you accept?
Atelier KAI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
How should I care for my Atelier KAI pieces?
To maintain the quality of our luxury fabrics, we recommend following the specific care instructions on the label. Generally, we advise cold hand washing or professional dry cleaning.
Do you restock items that are sold out?
To maintain exclusivity, many of our pieces are produced in limited quantities. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a return or restock occurs.